A technician who helps users troubleshoot hardware, software, and network issues at home or in the workplace.
What IT support specialists do
IT support specialists respond to tickets, walk users through fixes, image and deploy laptops, troubleshoot printers and Wi-Fi, escalate complex problems, and document recurring issues. They are the first point of contact for technical problems in most organizations.
Training path
Many US IT support specialists hold an associate degree or a vendor certification such as CompTIA A+, Network+, or Microsoft and Apple credentials. Many use the role as a launching pad into systems administration, networking, or cybersecurity.
Settings
Support specialists work in corporate help desks, schools and universities, healthcare networks, government agencies, retail chains, and managed service providers serving multiple client organizations.
Find more professions by letter
IT Support Specialist starts with I and ends with T. Browse other professions along the same letter.
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